Shipping & Returns

We charge one postage rate for as many items as you wish.

UK - Royal Mail Tracked: £3.20

Europe - Royal Mail International Tracked & Signed: £12.20

Worldwide - Royal Mail International Tracked & Signed: £19 (Please message us if your country cannot check out, we will add you)

We use Royal Mail Tracked postal delivery services for the UK & Royal Mail International Tracked & Signed service for international customers. A signature will be required. Our postage service has the added security of barcode tracking throughout the progress of delivery and is a priority service. Please note we cannot deliver to PO. Box numbers or hotels. We can post to work addresses at our discretion.

Customs charges: There are no customs charges to the EU. For the rest of the world there may be customs charges on a certain amount. It is your responsibility to pay any custom charges or import duties on your parcel.

Returns /Refunds

Jardin Vintage offers a 30 day hassle-free return & refund policy, you may return the item for whatever reason for a full refund minus postage (we do not charge a restocking fee). After this time no refunds will be given. You must inform us at customercare@jardinvintage.co.uk within 14 days of delivery of your intention to return an item. Any tags (including security tags) will need to be still attached & the item in the same condition as sent (together with the packing slip it came with). The item must be returned and delivered to us within the 30 days time frame.

Please send it back to Jardin Vintage by tracked post. The return address will be in our correspondence to you (packing slip). Buyer pays return postage. In the unusual event of the item being not as described or having a fault not listed in the item’s description Jardin Vintage will pay your return postage.

Items must be sent back by Royal Mail Tracked (Items up to £150) or Royal Mail Special Delivery (items over £150) with tracking post service for Europe & the rest of the world. You are responsible for the item getting back to us safely. Please allow between 4 to 7 working days from our receipt of the item for your return & refund to be processed. Once the process is complete we will email you.